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Terms & Conditions

Guarantee Policy

A credit card is required for guarantee only and will not be charged at the time of booking. Payment is to be made directly with the hotel.


Cancellation Policy

Bookings cancelled within 24 hours prior to 2pm on the day of arrival will incur a cancellation fee of the first nights' accommodation rate.


No Show Policy

In the event of NO show, the first night’s accommodation will be charged to the credit card use to guarantee the reservation.

Check-Out Time: 10am / Check-In Time: 2pm

Late check out is flexible until 12 noon by making pre-arrangements with our reservations team. Any time after this will incur a charge. Rates are subject to change.


Family Policy

Children aged 12 years and under are free of charge when using existing bedding and are accompanied by a paying adult. Maximum number of children varies per room. An extra adult in the room will incur a charge of NZ$25.00 per person per night.


Alcohol Policy

You must abide by the Sale of Liquor Act 2012 not to serve alcohol to intoxicated persons or minors. Jet Park Hotels take their host responsibility policies very seriously. Alcohol Must Not be consumed in the carpark and other public facilities.


Party Policy

Within Jet Park Hotel there is a strict NO Party Policy. The hotel will monitor any noise and one warning will be given. In the event that this warning is disregarded, all occupants will be asked to leave the premises immediately and one night’s accommodation will be charged. Due to Jet Park Hotel’s fire evacuation procedures, a maximum of 4 additional persons can be granted entry into the room at the primary person’s discretion. Any additional persons will be turned away.

All visitors will be asked to leave after 10 pm and only the guests registered for the room, may stay in the hotel.


No smoking

Jet Park Hotels are non-smoking hotels for all guest rooms, balconies, and public areas. Please note, the cleaning fee for smoking is $230 chargeable to the guest if caught smoking. This is to cover the cost for dry cleaning drapes, cushions.


Damage to room/hotel property

We take pride in providing you with a comfortable room with great facility, please respect contents of your room. Do report any issues or accidental breakage ,please note: where items are damaged due to your actions or neglect, you will be liable for the cost to replace or repair any items broken in your room during your stay. Where we must organise additional cleaning services as a result of y


Attempted malicious assault

Under no circumstances are any objects or liquids of any kind to be thrown/ poured off the suites. In case of disregard, the relevant authorities will be contacted to follow up regarding an attempted malicious assault. If it is discovered “your room” is guilty of such behavior, you will be asked to leave the premises immediately and one night’s accommodation will be charged.



A credit card transaction fee of 2% applies for all credit card payments, this fee is subject to change without notice. Cash and Eftpos do not incur any surcharges.

Room rates are in New Zealand Dollars and include 15% GST or as legislated.

A credit card/cash bond will be taken to cover costs should any damage occur, or excessive cleaning is required. A minimum of $200.00 bond is taken per room booked. In the event of any damages, the primary guest assumes all responsibility and therefore, assumes all charges whether the damage was caused by themselves or any other persons entering the room/any part of the hotel.


Parking and car storage (Auckland only)

Free overnight parking and 10-days car storage is available for direct bookings to Jet Park Hotel only. Limit to one vehicle stored per room.

If the booking has been made via an online travel agency, a fixed rate of $55 for 10 days is available, with additional days at $7 per day. If booking our Park & Fly offer with no accommodation booked, car storage is offered at $7 per day. 

This facility is subject to availability and is not guaranteed. Please ensure you pre-book car storage directly with hotel at the time of booking to avoid disappointment. 


Airport shuttle (Auckland only)

Our Auckland Airport shuttle service is FREE for guests who book directly with us. Our shuttle can experience very busy periods, during peak hours our shuttle can take up to 40 minutes to arrive at the drop-off/pick-up area and may be impacted by airport traffic congestion.  If you do require a faster pick up or drop off, there are taxis and buses operating at the airport. If travelling on from the hotel, our concierge will be more than happy to assist with organizing transport for you.

Please note: Jet Park is not responsible for meeting your arriving flight if there are airport delays, immigration and MAF processing delays, or schedule changes. The Airport authorities do not permit us to wait for arriving passengers in the pickup area. We will be down promptly to collect you once you have called us using the below instructions.


*Terms & Conditions are subject to change without notice.