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The Jet Park Story Journey with us and discover a unique NZ experience


For over 20 years Jet Park Hotels has been dedicated to providing excellent service and genuine Kiwi hospitality to our guests. We are passionate about New Zealand and ensuring that every guest who steps through our doors has the best experience possible.

While our guests are one of our greatest joys, our staff are one of our greatest assets. The outstanding individuals who make up the Jet Park team work tirelessly every day to share their joys and their passions, delivering the very best care and service to our guests and to each other.

Over the years, we have grown from a single hotel in Auckland to a broader family of hotels around New Zealand. Here at Jet Park, we are a family… an extended family that includes not only our staff but also our guests. We pride ourselves on making everyone feel welcome and hope that you find a home within our walls.

The Jet Park Hotels' Mission Statement


Our Business

We aim to operate an ethical business in the Hotel sector offering products and services that provide value for money, quality, exceptional service and consistency. 

  • We will provide excellent service to all customers to achieve total satisfaction.

  • We will accomplish high productivity levels through sound planning, organisation and teamwork.

  • We will earn sufficient profits to ensure investment in the business together with providing a good return to owners.

  • We will earn high employee loyalty and motivation by providing a respectful, safe, collaborative and responsive work environment.

  • We will gain recognition in the market for being a highly professional, ethical, quality-assured business.

Our mission statement concentrates on the four key components that we consider essential: our customers, our owners, our staff and the community in which we operate.

Customers

We value our customers as the foundation of our business. Our relationships with customers and suppliers are based on principles of respect and mutual benefit. We aim to develop profitable and lasting relationships. We want to build on what we do well and to innovate to meet changing customer needs.

Staff

We respect the experience and skills of our staff and value the contribution that every person makes to the team. We recognised that pride and enjoyment in the job come from working in a respectful, safe, collaborative and responsive work environment. Our goal is to work together to reward, train and develop our staff in ways that acknowledge performance and individual abilities.

Community

We recognise that our actions must acknowledge our responsibilities for the well being and stability of the community, and our environment as a whole. With this in mind, we will aim to support local community initiatives, and actively undertake and implement environmentally aware business systems and services.

Owners

We have a long-term responsibility to our owners to operate with care, efficiency and of prime importance, at a profit. Our objective is to earn the profits needed to provide a consistent increase in the value of the business, a good return on investment for the owners, and to finance the ongoing development and growth of our business.

4.5
Trip Advisor
97%
Satisfied
3%
Unsatisfied

Reviews

Carina Allen

Top quality service - easily the best I've experienced in the last decade and a half of being in New Zealand. The food was fabulous and despite coming with a raft of allergies, I was well catered for.

Judith Colville

We just wanted to say a special "thank you" for the room upgrade and all the special bits that made our recent stay an awesome experience. Jet Park does it well! You certainly set a benchmark that many other accommodation specialists fall well short on.

Paralympics New Zealand

Thank you for the wonderful welcome shown to the Paralympics New Zealand athletes and team staff at our recent team camp… The New Zealand team were made so welcome at the Jet Park Hotel, and nothing was too much trouble for the Jet Park staff – from moving furniture to allow more room for wheelchairs, assisting with bags and bikes, and arranging the airport transfers and the amazing meals!

Joy MacLean

I arrived tired and quite late and from the time I was picked up at the airport, I can only speak highly of the welcome and friendliness of the staff. My room was spotless, the facilities excellent.

Rob K

Every time we have stayed at JetPark whether as a family or a couple the facility is excellent in all aspects and the service is nothing but the best in everyway. I recommend the JetPark Hotel in every way whether you are travelling from New Zealand or coming to New Zealand.

Always Question, TripAdvisor

I have stayed at a number of hotels around Auckland Airport and nothing comes even close to Jet Park. Start your holiday early by booking a night before you depart. You won’t regret it!

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