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The Jet Park Story Journey with us and discover a unique NZ experience


For over 20 years Jet Park Hotels has been dedicated to providing excellent service and genuine Kiwi hospitality to our guests. We are passionate about New Zealand and ensuring that every guest who steps through our doors has the best experience possible.

While our guests are one of our greatest joys, our staff are one of our greatest assets. The outstanding individuals who make up the Jet Park team work tirelessly every day to share their joys and their passions, delivering the very best care and service to our guests and to each other.

Over the years, we have grown from a single hotel in Auckland to a broader family of hotels around New Zealand. Here at Jet Park, we are a family… an extended family that includes not only our staff but also our guests. We pride ourselves on making everyone feel welcome and hope that you find a home within our walls.

The Jet Park Hotels' Mission Statement


Our Business

We aim to operate an ethical business in the Hotel sector offering products and services that provide value for money, quality, exceptional service and consistency. 

  • We will provide excellent service to all customers to achieve total satisfaction.

  • We will accomplish high productivity levels through sound planning, organisation and teamwork.

  • We will earn sufficient profits to ensure investment in the business together with providing a good return to owners.

  • We will earn high employee loyalty and motivation by providing a respectful, safe, collaborative and responsive work environment.

  • We will gain recognition in the market for being a highly professional, ethical, quality-assured business.

Our mission statement concentrates on the four key components that we consider essential: our customers, our owners, our staff and the community in which we operate.

Customers

We value our customers as the foundation of our business. Our relationships with customers and suppliers are based on principles of respect and mutual benefit. We aim to develop profitable and lasting relationships. We want to build on what we do well and to innovate to meet changing customer needs.

Staff

We respect the experience and skills of our staff and value the contribution that every person makes to the team. We recognised that pride and enjoyment in the job come from working in a respectful, safe, collaborative and responsive work environment. Our goal is to work together to reward, train and develop our staff in ways that acknowledge performance and individual abilities.

Community

We recognise that our actions must acknowledge our responsibilities for the well being and stability of the community, and our environment as a whole. With this in mind, we will aim to support local community initiatives, and actively undertake and implement environmentally aware business systems and services.

Owners

We have a long-term responsibility to our owners to operate with care, efficiency and of prime importance, at a profit. Our objective is to earn the profits needed to provide a consistent increase in the value of the business, a good return on investment for the owners, and to finance the ongoing development and growth of our business.

Reviews

bhamilton393

team was very helpful, respectful and always willing to help where they could. enjoyed my stay and would recommend them in future. meals were wonderful delicious and always warm. loved my stay 10_10..

Blaze Hamilton

team was very helpful, respectful and always willing to help where they could. enjoyed my stay and would recommend them in future. meals were wonderful delicious and always warm. loved my stay 10_10..

makingatamaine

Happy, relax & enjoyed my stay in the Hotel as a Positive COVID-19 case as is not easy to see that result. With the resources available, helped me cope & how to be able to relax & enjoy my stay in here

Matangaro Aerengamate

Happy, relax & enjoyed my stay in the Hotel as a Positive COVID-19 case as is not easy to see that result. With the resources available, helped me cope & how to be able to relax & enjoy my stay in here

fcarlos2022

Staffs are so accomodating to my needs during my stay. They would ask everyday if I need anything. My room was very clean and with stuffs that I need for the whole duration of my quarantine. I enjoyed my stay.

paulrhooton

At the moment this a MRQ but they took very good care of me, I was treated like a normal guest. If you looking for a great hotel there is one in Rotarua open to the public 😁( need 200 characters……..)

lauramdmurphy1933

The quality of the rooms, services and food here was excellent. The staff were attentive and every need I had was catered for. Communication was easy and reliable via reception and I felt cared for, safe and content for my entire stay. I would highly recommend this hotel to anyone.

catharineneike

My stay at Jetpark was a welcome relief as I recovered from Covid. Housekeeping were cheery and helpful, meals were consistently delivered so a routine was established and medical were life savers. Literally

Laura Murphy

The quality of the rooms, services and food here was excellent. The staff were attentive and every need I had was catered for. Communication was easy and reliable via reception and I felt cared for, safe and content for my entire stay. I would highly recommend this hotel to anyone.

Catharine Neike

My stay at Jetpark was a welcome relief as I recovered from Covid. Housekeeping were cheery and helpful, meals were consistently delivered so a routine was established and medical were life savers. Literally

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