We take the time to review and update our services often and we train our staff to recognise that hospitality is about the heart- and really caring about how someone’s experience unfolds with us. We’ve thought of all the things you might need or want while you’re here and have a full list of these available for you to view on the left menu bar under “guest services”.

Our reception and porter’s desks are manned 24-hours and our friendly staff are ready to help you with any queries, arrangements, or concerns you might have while staying with us.

We aim to make your experience here one that exceeds your expectations- whether it is with in rooms, whilst dining, relaxing in our lounge bar, conferencing, or making your way to/from the airport. We hope that in the midst of your travels to/from Auckland Airport you’ll leave us feeling refreshed and well taken care of- and we certainly hope you’ll be back time and time again to experience more of your “Auckland Airport Residence.”

We aim to ensure that your stay is nothing but the best! Sometimes we won’t get it right and we’d like to hear from you so that we can fix the problem and/or make amends. Please feel free to provide us with feedback via our in-room guest comment cards or our online guest survey. Alternatively you may speak to our Duty Manager during your stay.

If you are a travel agent or corporate company and you’d like to discuss the specific needs your client or company group has for Auckland Airport Accommodation, conferencing, or dining- we’d love to hear from you! Please contact our sales and marketing team either by phone (09 275 4100) or using the link above.