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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Free Internet

Stay with us and stay connected with complimentary free internet throughout the hotel. Enjoy our state of the art Wi-Fi network enjoy highspeed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of free Wi-Fi in our lounge bar and lobby areas.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have two PC terminals available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Kids for Kids: Kiwi As
13 November 7:30 PM to 15 November 9:00 PM
Welcome to Kids for Kids. Kids for Kids is back for 2018! We’re really excited to be bringing you a new show jam-packed with 100% Kiwi-loved songs, fronted by iconic Kiwi entertainer Jackie Clarke and musician ...

Event Details
Vermilion
07 November 7:30 PM to 15 November 11:59 PM
Vermilion tells the story of a group of women - mothers, daughters, friends and neighbours. Darcy a composer sees colours when she plays musical notes. When she notices her usually subtle colours changing- she realises a ...

Event Details
Vegan Wine & Tapas Matching Dinner
15 November 6:30 PM to 15 November 8:30 PM
Spring is here and with it the good weather and we want to celebrate the season of flowers with a gourmet "Vegan Dinner" matched to delight with Kim Crawford's "Loveblock Wines". We will offer our diners the very ...

Event Details
Comedy to Save the Children Fundraiser
15 November 7:30 PM to 15 November 9:30 PM
Only 30 tickets left - Most tickets already sold only a few tickets released for public purchase. All the money raised goes to Save the Children for their work all around the world especially in Africa. Two hours ...

Event Details
Thursday ProNight Premium Comedy
24 May 7:50 PM to 22 November 10:00 PM
Premium Stand-up crafted since 1997 featuring our very best Pro comedians. Thursday is the original live comedy night that launched stand-up comedy in NZ over 20 years ago and it is still the night to see a ...

Event Details
A Star is Born
08 November 7:30 PM to 26 November 11:59 PM
Seasoned musician Jackson Maine (Bradley Cooper) discovers and falls in love with struggling artist Ally (Lady Gaga). She has just about given up on her dream to make it big as a singer… until Jack coaxes her into the ...

Event Details
First Man
15 November 7:30 PM to 26 November 11:59 PM
On the heels of their six-time Academy Award®-winning smash, La La Land, Oscar®-winning director Damien Chazelle and star Ryan Gosling reteam for Universal Pictures’ First Man, the riveting story behind the first ...

Event Details
Richard III
10 November 7:30 PM to 03 February 11:59 PM
Presented by the Pop-up Globe Somerset's Company "A horse! A horse! My kingdom for a horse!" When the state is weak, unscrupulous politicians can become powerful leaders. In a world where no one believes that such ...

Event Details
The Big Fat Lie - Kiwi Plant Based Doco - Premiere Screening: SOLD OUT
15 November 7:30 PM to 15 November 9:30 PM
"In what is becoming a field of near-identical documentaries featuring similar experts, research, and opinion, Grant Dixon’s film stands apart with its unique, homegrown feel. His in-depth exploration of the whys and ...

Event Details
NZ Irish Fest - Auckland Festival Opening
15 November 5:00 PM to 15 November 8:00 PM
Kiwis love the Irish, and with over 600,000 New Zealanders claiming Irish ancestry, it’s no wonder. Yet there has never been a National Irish Festival in New Zealand, until now. For the first time, this November, ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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Click here for more information on our complimentary airport shuttle.

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