Call UsPick Up
Book Now
Best Price Guarantee

Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Free Internet

Stay with us and stay connected with complimentary free internet throughout the hotel. Enjoy our state of the art Wi-Fi network enjoy highspeed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of free Wi-Fi in our lounge bar and lobby areas.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have two PC terminals available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
An Evening With Arundhati Roy
17 July 7:00 PM to 17 July 8:15 PM
Auckland Writers Festival Waituhi O Tāmaki Presents an Evening With Arundhati Roy Internationally acclaimed writer Arundhati Roy rose to fame with the sensational Booker Prize-winning debut novel The God of Small ...

Event Details
Lion King Premier - Camp Quality Fundraiser
17 July 6:15 PM to 17 July 8:15 PM
The Lion King is a hit movie for both adults and Children alike. Camp Quality brings fun, hope and happiness into the lives of children living with cancer – inspiring them to get on with being kids again - So the ...

Event Details
Paint & Chill Night - Sunset at Muriwai
17 July 7:00 PM to 17 July 9:00 PM
Looking for a fun and unique way to chill out? It’s a special social evening with a twist! Come and have fun and chill out @ Paint & Chill at Auckland City Hotel (Vie Lounge & Eatery). Our mission is to mix ...

Event Details
Creative Jazz Club: The Melancholy / Stinging Babes (Wgtn)
17 July 8:00 PM to 17 July 10:00 PM
The Melancholy Babes & The Stinging Babes Featuring Jeff Henderson - saxophones Tom Callwood - bass Anthony Donaldson - drums Plus Daniel Beban - guitar For two decades The Melancholy Babes have been ...

Event Details
Cheese and Wine Flight
05 March 5:00 PM to 18 July 10:00 PM
House Bar is offering guests a taste of New Zealand with their new signature cheese and wine flights, a special pairing of award winning local cheeses lovingly combined with a selection of handpicked New Zealand drops ...

Event Details
The Children's Midsummer Night's Dream
08 July 10:00 AM to 20 July 11:59 PM
Bring the magic of Shakespeare to life for young people in this 60-minute production guaranteed to delight children aged between 5 and 12 years old, and their families. The Stage Company and Pop-up Globe present: The ...

Event Details
Spookers for Kids - Taste of Terror
04 May 11:00 AM to 24 August 4:00 PM
Strictly for 8 years and above. This is a tour of the Spookers Haunted House with 1 in character tour guide, plus a self-guided tour of Disturbia in 3D. There are no other actors. The tour consists of some scares, ...

Event Details
Twelfth Night
13 July 2:00 PM to 25 August 11:59 PM
Shakespeare’s finest play is given a wild makeover by award-winning Artistic Director Miles Gregory Dancing sailors, identical twins, love-sick chemists, shipwrecks and swordfights: are you ready for the madness of ...

Event Details
Big Wednesday - Fresh Comedy
09 January 7:50 PM to 18 December 10:00 PM
The Home of Live Comedy is coming of age. The Classic celebrates 21 years with a Month of It in Mocktober. Big Wednesday is fresh comedy night with Guest MC plus 10+ comedians packed into a quickfire show of fresh ...

Event Details
James Blake
17 July 8:00 PM to 17 July 11:59 PM
A voice as recognisable for sonorous quality as it is for frequent reinvention, James Blake returns to the Southern Hemisphere on the back of the strongest record of his career in Assume Form. Nearly six years since ...

Event Details
Book Accommodation

Discover Our Awards Award-Winning Service and Classic New Zealand Hospitality

Discover exclusive rates, freebies and more available exclusively by booking on our website.
Newsletter
Get access to exclusive offers by subscribing to our newsletter
Please complete the required field.
Please complete the required field.
Please complete the required field.

* Required field

* Required field

Terms & Conditions  |  Privacy
Contact Us
Request Airport Pick Up


Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


Arrange Pick Up


Click here for more information on our complimentary airport shuttle.

See All Specials & Packages