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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Free Internet

Stay with us and stay connected with complimentary free internet throughout the hotel. Enjoy our state of the art Wi-Fi network enjoy highspeed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of free Wi-Fi in our lounge bar and lobby areas.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have two PC terminals available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information. International flight? Give yourself one less thing to worry about and pick up a NZ immigration departure card from our lobby and complete it before arriving at the airport.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Crap Music Rave Party - Friday Freakout
21 September 8:00 PM to 22 September 12:00 AM
Auckland, it's been months and months and months and months, but your favourite DJ idiot Tomás Ford is heading back into town with Crap Music Rave Party. Grab some mates, plot your hangover recovery plan and strap in - ...

Event Details
Propaganda
21 September 10:00 PM to 22 September 4:00 AM
The unofficial Cher After Party – Five Years of Propaganda! DJ Kitty Glitter is coming back to Auckland to spin at the fifth-anniversary edition of Propaganda. So many reasons to party on Friday, 21 September. ...

Event Details
Hootchy Kootchy Girls Burlesque Amateur Night
21 September 8:00 PM to 21 September 10:30 PM
Spring is in the air and fresh blossoms are bursting out all over - much like our brand new Hootchy Kootchy beauties. We’ve got a fresh bouquet of dazzling debutantes and fabulous fillies who’ve been taught to ...

Event Details
Gitbox Rebellion & Catherine Tunks
21 September 8:00 PM to 21 September 10:30 PM
Gitbox Rebellion comes to town. This month brings a Friday one night festival of guitar legends at Titirangi Theatre as Gitbox Rebellion come to town with special guest support from songstress Catherine ...

Event Details
The Covert Winter Season of Improv Part II
24 August 7:30 PM to 29 September 9:00 PM
Part II of the brand new show season from the Covert. Come and warm the cockles of your heart with an intimate fun night of improvised comedy. The Covert Theatre is debuting a brand new weekend show and the second set of ...

Event Details
The Classic Comedy Allstars
25 May 7:20 PM to 17 November 9:30 PM
Friday and Saturday our Comedy Allstars take the stage at NZ's home of live comedy. 4 to 5 comedians in a 2 hour show featuring a selection of headliners and rising stars. This is our most popular show - be sure to ...

Event Details
The Classic Late and Live
25 May 10:00 PM to 17 November 11:30 PM
The late show live and loud on the weekends. Ideal late night entertainment after dinner or for those night owls looking for a laugh. Also a great option if you miss out on the earlier Comedy ...

Event Details
Spookers R.16 2018
05 January 8:00 PM to 29 December 10:00 PM
Open every Friday and Saturday night from 8 pm. Spookers is strictly R16, no photo ID, no entry. Spookers is a live entertainment experience in which the victims (you!) move through theatrically themed Haunted Houses, ...

Event Details
Green Tara Buddhist Retreat & Initiation
21 September 7:30 PM to 23 September 5:00 PM
About this retreat: The Green Tara Initiation and retreat helps us to awaken the innate seeds of wisdom and compassion from within. The weekend will impart powerful tools which help to raise awareness and inner joy ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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