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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Free Internet

Stay with us and stay connected with complimentary free internet throughout the hotel. Enjoy our state of the art Wi-Fi network enjoy highspeed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of free Wi-Fi in our lounge bar and lobby areas.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have two PC terminals available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Daffodils
21 March 7:30 PM to 28 March 11:59 PM
Leaving her dying father’s bedside, singer Maisie rushes to perform at an indie music gig in town. But as she sings the opening song, it’s hard for her to ignore the heartfelt story she’s just been told – the ...

Event Details
Stan & Ollie
18 March 10:00 AM to 28 March 11:59 PM
The true story of Hollywood’s greatest comedy double act, Laurel and Hardy, is brought to the big screen for the first time. Starring Steve Coogan and John C. Reilly as the legendary movie icons, Stan & Ollie is the ...

Event Details
Cirque Grande
14 March 7:00 PM to 31 March 6:30 PM
Brand new circus on its very first tour in New Zealand. Cirque Grande - all new circus sensation presents world-class acts from around the globe. It brings a fresh and exciting new look to the circus in NZ. You ...

Event Details
Cheese and Wine Flight
05 March 5:00 PM to 07 April 10:00 PM
House Bar is offering guests a taste of New Zealand with their new signature cheese and wine flights, a special pairing of award winning local cheeses lovingly combined with a selection of handpicked New Zealand drops ...

Event Details
Raw Comedy: Open Mic Night
11 February 7:50 PM to 16 December 10:00 PM
Raw Comedy - the Open Mic for new comedians at NZ's home of live comedy. 10 rookies take to the stage each week. Funny or not, the audience decides. Want to have a crack? Or have a mate or thinks they're ...

Event Details
Traditional Irish Music Session
14 January 7:00 PM to 01 April 10:15 PM
Music session led by The Clare Band. All welcome to come and join in.

Event Details
Find the Upper Harbour Fairies
08 December 9:00 AM to 29 March 9:00 PM
The Fairies are coming to the Upper Harbour Area so to keep an eye on our outdoor spaces. Can you find them all? We have 15 parks in Albany, Unsworth Heights and Hobsonville with 3 doors in each ...

Event Details
Princes Wharf Oyster Festival
01 March 11:00 AM to 31 March 11:00 PM
Our annual oyster extravaganza is back! Princes Wharf will be awash in Bluffies and all sorts of other bivalves during our March Oyster Festival. They’ll be freshly shucked, sautéed, simmered and served with ...

Event Details
Sean Kelly
14 January 8:30 PM to 20 May 11:30 PM

Event Details
Monday Acoustic Jam
11 March 7:30 PM to 03 June 10:30 PM
Monday night jam session at the Thirsty Dog is back. No mics, no amps, no stage just a bunch of friendly musicians sitting around the table swapping songs, listening to and joining in with each other. All genres are ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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