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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Free Internet

Stay with us and stay connected with complimentary free internet throughout the hotel. Enjoy our state of the art Wi-Fi network enjoy highspeed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of free Wi-Fi in our lounge bar and lobby areas.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have two PC terminals available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Brown Boys
09 May 12:30 PM to 20 May 11:59 PM
Samoan/New Zealand coming-of-age comedy set in South Auckland following Peter, a player who’s about to receive some hard life lessons about love and brotherhood.

Event Details
Breaking Habits
07 May 10:00 AM to 29 May 11:59 PM
Cheated by her stealing, polygamist husband of 17 years, once high-flying corporate executive Christine Meeusen fled penniless with her 3 young children as her American dream began to unravel. Determined to make a living ...

Event Details
Long Shot
07 May 7:30 PM to 30 May 11:59 PM
Charlotte Field (Charlize Theron) is one of the most influential women in the world. Smart, sophisticated, and accomplished, she’s a powerhouse diplomat with a talent for…well, mostly everything. Fred Flarsky (Seth ...

Event Details
Phil Nichol: Your Wrong
14 May 8:30 PM to 25 May 9:30 PM
2019 NZ International Comedy Festival with Best Foods Mayo Phil Nichol: Your Wrong An Edinburgh Festival legend and big fan of the NZ Comedy Fest returns with his most critically-acclaimed show yet. Phil Nichol: ...

Event Details
Jimmy McGhie: Need(y)
20 May 7:00 PM to 25 May 8:00 PM
2019 NZ International Comedy Festival with Best Foods Mayo Jimmy McGhie: Need(y) Oh we love our Jimmy McGhie. The English poster boy for white male privilege is back, for a fourth sell-out year, with a brand new ...

Event Details
Cheese and Wine Flight
05 March 5:00 PM to 26 May 10:00 PM
House Bar is offering guests a taste of New Zealand with their new signature cheese and wine flights, a special pairing of award winning local cheeses lovingly combined with a selection of handpicked New Zealand drops ...

Event Details
Sean Kelly
14 January 8:30 PM to 20 May 11:30 PM

Event Details
Ukulele Ceili
20 May 7:00 PM to 19 August 9:00 PM
Join The Lost Chords and their amazing ukulele ceili fun at Master and Apprentice.

Event Details
The Backyard Trivia Bingo
29 April 7:00 PM to 27 May 10:00 PM
Join us for Trivia Bingo kicking off on the 8th of April. Loads of prizes to be won. First ten teams to book will receive a free pizza! Essentially, it is a hybrid quiz and bingo night, where the element of chance ...

Event Details
Monday Acoustic Jam
11 March 7:30 PM to 03 June 10:30 PM
Monday night jam session at the Thirsty Dog is back. No mics, no amps, no stage just a bunch of friendly musicians sitting around the table swapping songs, listening to and joining in with each other. All genres are ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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Click here for more information on our complimentary airport shuttle.

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