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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Free Internet

Stay with us and stay connected with complimentary free internet throughout the hotel. Enjoy our state of the art Wi-Fi network enjoy highspeed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of free Wi-Fi in our lounge bar and lobby areas.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have two PC terminals available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information. International flight? Give yourself one less thing to worry about and pick up a NZ immigration departure card from our lobby and complete it before arriving at the airport.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Young Winemakers Awards Dinner hosted by Tonnellerie de Merc
20 August 6:00 PM to 20 August 11:59 PM
Join us for the annual Young Winemakers Awards Dinner Young Winemakers Awards Dinner hosted by Tonnellerie de Mercurey at Harbourside Ocean Bar Grill. This industry wise contest encourages talented young winemakers to ...

Event Details
Raw Comedy: Open Mic Night
11 June 7:50 PM to 17 December 10:00 PM
Raw Comedy - the Open Mic for new comedians at NZ's home of live comedy. 10 rookies take to the stage each week. Funny or not, the audience decides. Want to have a crack? Or have a mate or thinks they're ...

Event Details
Spanish Level 1 Beginners Course
20 August 6:00 PM to 20 September 7:30 PM
Euroasia is New Zealand's premier private provider of services in the area of foreign languages and cultures. Visit our website for other levels and languages that we provide service for! A first taste of the Spanish ...

Event Details
Korean Level 1 Beginners Course
20 August 6:00 PM to 19 September 7:30 PM
Euroasia is New Zealand's premier private provider of services in the area of foreign languages and cultures. Visit our website for other levels and languages that we provide service for! A first taste of the Korean ...

Event Details
Chinese Mandarin Level 1 Beginners Course
20 August 6:00 PM to 20 September 7:30 PM
Euroasia is New Zealand's premier private provider of services in the area of foreign languages and cultures. Visit our website for other levels and languages that we provide service for! A first taste of the Chinese ...

Event Details
Japanese Level 1 Beginners Course
20 August 6:00 PM to 19 September 7:30 PM
Euroasia is New Zealand's premier private provider of services in the area of foreign languages and cultures. Visit our website for other levels and languages that we provide service for! A first taste of the Japanese ...

Event Details
Weekly Hatha Yoga Classes
09 July 6:30 PM to 27 August 7:30 PM
Regular Yoga classes are a great way to learn the fundamentals of Yoga, build fitness and strength, lower stress, and to meet like-minded people. It is a little bit of time just for you to explore Yoga and your ...

Event Details
Katy Perry
20 August 7:00 PM to 21 August 11:59 PM
WITNESS: The Tour is an imaginative trip from outer-space to inner-space, from the planets to the bottom of our oceans, and a musical journey through Katy Perry’s biggest milestones and mega-hits right up to her ...

Event Details
The Final Blade
09 August 8:30 PM to 22 August 10:00 PM
Final Blade is a story based early Qing Dynasty and the Jin guard—the imperial guards of Ming who led a group of assassins into the palace of general Li, and won back the treasured Chicken Cup. Three hundred years ...

Event Details
Franc's Hospo Day (Every Monday)
16 July 9:00 AM to 03 September 9:00 PM
We wanted to take some time to celebrate the champions who work in hospitality on the Shore and beyond with cheap drinks and cheap feeds, all day long. Come in anytime during breakfast, lunch and dinner, mention the ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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