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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication


Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused

 

Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Free Internet

Stay with us and stay connected with complimentary free internet throughout the hotel. Enjoy our state of the art Wi-Fi network enjoy highspeed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of free Wi-Fi in our lounge bar and lobby areas.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have two PC terminals available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.

Concierge

Bunny Spyve – Clef d’Or

Open up a world of discovery and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Bunny’s experience, knowledge, and authenticity will you with making your time in Auckland and New Zealand a cherished memory for years to come. 

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. These unique, sustainable products contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information.

Electric Vehicle Chargers

We offer an electric vehicle charger, located by the conference centre- EV link parking area. EV plugs are available at Reception for both T1 & T2 charging.

What's On in Auckland
Groove In The Grapes
19 January 3:00 PM to 19 January 9:00 PM
TICKETS SOLD OUT, ONLY PICNICS FOR 2 BELOW AVAILABLE FOR PEOPLE THAT ALREADY HAVE PURCHASED TICKETS. IF YOU'D LIKE TO ADD CHILDREN TO YOUR TICKET, PLEASE EMAIL SARAH@TURANGACREEK.CO.NZ. Live music concert at East ...

Event Details
Summer Moon
19 January 2:00 PM to 20 January 1:00 AM
Regatta Bar & Eatery and Cool Hand Promotions present - Summer Moon A full moon/summer party This invite-only, exclusive summer party is kicking off on the shores of our award-winning bar and eatery for just one ...

Event Details
TOP
19 January 7:00 PM to 19 January 11:59 PM
TOP: a gay party on the rooftop of SO/ Hotel! We are beyond excited to launch our brand new party series, TOP, at Auckland’s hottest new rooftop bar, HI-SO. HI-SO is the rooftop bar on top of the brand new SO/ ...

Event Details
HEDLOK - Che-Fu & King Kapisi
19 January 9:00 PM to 20 January 3:00 AM
Sweat Shop Live presents: Hedlok - Che-Fu & King Kapisi. With special guests to be announced. Masters of their craft, Hedlok (Che Fu & King Kapisi) are bringing their energetic live set to Sweat Shop Brew Kitchen ...

Event Details
Richard III in historical context
24 November 12:30 PM to 19 January 11:59 PM
Shakespeare may be for all time, but he was also of a specific age. Pop-up Globe seeks to navigate the fascinating gulf between the twenty-first century and when the plays were first written and performed 400 years ago ...

Event Details
Taster Theatre Workshop
19 January 2:00 PM to 19 January 3:30 PM
Come along and experience a drama workshop for 10-13 year olds with Blakbox Drama in the school holidays. You will get to meet the tutors and a whole bunch of like minded kids and teens. Bring a friend and enjoy ...

Event Details
Taster Theatre Workshops for 14-18 Year Olds
19 January 3:30 PM to 19 January 5:10 PM
Come along and experience a drama workshop for 14-18 year olds with Blakbox Drama in the school holidays. You will get to meet the tutors and a whole bunch of like minded teens. Bring a friend and enjoy an ...

Event Details
Summer Raw: Late and Live
05 January 10:00 PM to 09 February 11:30 PM
A Late & Live treat every Saturday night from January 5th to Feb 9th at 10pm where our Raw comedians stake their claim to being the next big thing in local live comedy. Our guest Pro MC introduces up to 10 open mic ...

Event Details
Ruby & Brendon's Well Chosen Words
19 January 8:20 PM to 13 April 10:00 PM
A comedy poetry show featuring NZ's best and funniest wordsmiths. Notable poet Ruby Esther (Top 5 Slam Poets in NZ) and accomplished raconteur Brendon Green (Best Storytelling Show – Auckland Fringe 2018) are ...

Event Details
Richard III
10 November 7:30 PM to 03 February 11:59 PM
Presented by the Pop-up Globe Somerset's Company "A horse! A horse! My kingdom for a horse!" When the state is weak, unscrupulous politicians can become powerful leaders. In a world where no one believes that such ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.


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