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Customer Services & Guest Amenities Experience the Jet Park difference and enjoy genuine care and dedication

Enjoy the efficient friendly service, premium facilities, and wealth of amenities that make staying at Jet Park such a warm, welcoming experience. We are committed to quality, devoted customer service, and excellence at all levels.

Our Promise - We Strive to:

  • Provide excellent service to all customers and seek to achieve total satisfaction
  • Maintain efficiency and quality through sound planning, organisation, and teamwork
  • Promote a friendly helpful atmosphere, by inspiring employee loyalty and motivation by providing a respectful, safe, collaborative, and responsive work environment
  • Earn and maintain an excellent reputation, and be known for being highly professional, ethical, and quality-focused


Reception & Porters

Kia Ora - Welcome

Stay with us and experience authentic, friendly service that will exceed your expectations. Enjoy the attention of our passionate hard-working team who strive to make you feel at home and meet all of your needs, transforming your stay at Jet Park into the perfect holiday. Become a part of our extended family and enjoy the warm welcome, family feel, and efficient service that is at the core of the Jet Park experience. Leave us feeling refreshed and taken care of, looking forward to your return.

Visit reception or our porter’s desks for assistance at any hour, day or night, and our friendly staff will be happy to assist you during your stay.

Free Internet

Stay with us and stay connected with complimentary free internet throughout the hotel. Enjoy our state of the art Wi-Fi network enjoy highspeed internet access with the flexibility to connect whenever and wherever you wish. Broadband wired connections are also available in Superior King, Deluxe King, and Superior Twin rooms. Visitors can also make use of free Wi-Fi in our lounge bar and lobby areas.

Not travelling with an internet capable mobile, computer, iPad or other device? No Problem! We have two PC terminals available in our business centre where you can connect and keep in touch.

Guest Laundry

Keep your look fresh and neat and enjoy the convenience of our full dry cleaning and laundry service provided by our housekeeping staff. Alternatively, if you prefer to take care of it yourself, make use of our self-service coin laundry, open from 7:00am until 9:30pm.


Bunny Spyve – Clef d’Or

Open up a world of discovery and incomparable service and enjoy the expert knowledge of our concierge, Bunny Spyve, an official member of the prestigious Clefs d’Or society. Les Clefs d’Or is an internationally recognised professional association, committed to perfecting new standards in guest service. Benefit from Bunny’s experience, knowledge, and authenticity as she assists you with making your time in Auckland and New Zealand a cherished memory for years to come. Gather expert recommendations and advice, supported by a wealth of local knowledge and cultural insights and discover the unique Jet Park experience.

Need assistance or have a question? Contact our concierge.

Gift Shop

Browse through a selection of interesting and intriguing gifts, artefacts, jewellery and art available in our gift shop, located in the hotel lobby. Take home selections from our exclusive range of Park Spa luxury beauty products, developed exclusively for the hotel. Rejuvenate and refresh with these unique, sustainable products that contain premium ingredients and incorporate native plant extracts that have long been used by native Māori to soothe and revive.

Travel information

Keep up to date on incoming and outgoing flights and make sure you keep abreast the status of your flight and any changes. Flights are displayed on the dedicated screen located in our lobby which constantly displays flight arrival and departure information. International flight? Give yourself one less thing to worry about and pick up a NZ immigration departure card from our lobby and complete it before arriving at the airport.

What's On in Auckland
School Holiday Coffee Course - Pro Barista 5 Day Course
16 July 11:00 AM to 20 July 1:00 PM
Learn to make coffee like a Pro Barista. Our Intensive is a Pro course designed to get you “work ready” and confident enough to secure a great job. We have contacts in both New Zealand, London and Grand ...

Event Details
French Level 1 Beginners Course
16 July 6:00 PM to 17 September 7:30 PM
Euroasia is New Zealand's premier private provider of services in the area of foreign languages and cultures. Visit our website for other levels and languages that we provide service for! A first taste of the French ...

Event Details
Japanese Level 1 Beginners Course
17 July 6:00 PM to 18 September 7:30 PM
Euroasia is New Zealand's premier private provider of services in the area of foreign languages and cultures. Visit our website for other levels and languages that we provide service for! A first taste of the Japanese ...

Event Details
Meditation and Mindfulness Course
10 July 7:15 PM to 31 July 8:45 PM
This practical foundation course includes a take-home meditation practise and mindfulness tools, to help you to stay balanced, to develop your inner Peace and to improve your concentration. The down to earth techniques ...

Event Details
Out and About - Amazing Race
17 July 10:00 AM to 18 July 12:00 AM
Join the Out and About team with your friends and family and give our Amazing Races a try these July Holidays! 3 different race levels at each park means this event is a great way for the whole family to get out in ...

Event Details
School Holidays Night Markets
17 July 5:00 PM to 17 July 11:00 PM
The popular Mt Wellington Night Markets are open these school holidays! Family friendly with all your favourite treats and delicacies. We are located under Countdown in the carpark and open every Tuesday night. ...

Event Details
Merv Thomas Birthday Bash
17 July 7:30 PM to 17 July 11:59 PM
Well known trombonist and band leader Merv Thomas will celebrate his birthday in style merv has put together a huge show inviting many of the musicians and singers with whom he has colaborated over the years. Merv ...

Event Details
Talk - 2 Sparrows Tattoo
17 July 7:30 PM to 17 July 11:59 PM
Join us for a talk at 2 Sparrows Tattoos to learn more about the fascinating art form of tattooing. 2 Sparrows tattoo is a family owned tattoo shop, with more than 15 years experience between us. We love doing all ...

Event Details
Happy Hour
24 June 10:00 PM to 18 July 1:00 AM

Event Details
Pink Floyd's Dark Side of The Moon and Wish You Were Here
10 July 8:00 PM to 24 July 10:00 PM
Relive two of the greatest rock albums of all time in our planetarium theatre – Pink Floyd’s Dark Side of the Moon and Wish You Were Here. Spend your Tuesday night doing something a little different. With a drink ...

Event Details
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Take advantage of our convenient airport shuttle service. Enjoy the convenience of around the clock complimentary round-trip airport transfers between Jet Park Auckland Airport Hotel and Auckland Airport.

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Click here for more information on our complimentary airport shuttle.

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