Guest Services

Free Airport Shuttle

As a standard service we provide all of our guests with an around the clock complimentary Auckland Airport return transfer service. These shuttles are available in 30 minutes intervals (on a demand based schedule) and complete a round trip to both domestic and international terminals on each run. Download instructions.

Airport Pickup Directions

Please note:

For any transfers from any terminal Jet Park Hotel must be called via free-phone or 0800 538 466, once you are ready for collection.
Transfer times will vary from 5 to 25 min depending on the location of the driver
All transfers from Hotel – to Airport can be arranged on check- in.
Pelease note: we are unable to meet your arriving flight due to airport delays, immigration and MAF processing delays, and schedule changes. The Airport authorities do not permit us to wait for arriving passengers in the pickup area. We will be down promptly to collect you once you have called us using the below instructions.

Jet Park Hotel free-phone from International Terminal		Jet Park Hotel free-phone from Air NZ Domestic Terminal
Clear Customs, collect luggage, and come through to land side. Proceed to the Visitors Info Centre – which is just to the left of the EXIT AREA- straight across from the coffee shop. This is where you will find the hotel’s free-phone. Choose Jet Park Hotel – Dial Number 18. Make your way outside Door #9, and turning left, the shuttle will collect you from the “Coaches and Shuttles” collection point.		Collect luggage then proceed to the Jet Park Hotel free-phone. This is situated on the wall, next to the baggage claim area in the AIR NZ Terminal only. Choose Jet Park Hotel – Dial number 18 Please wait outside Door #4 for your transfer to arrive
Jet Park Hotel from Qantas Domestic Terminal
Collect luggage then call hotel from any phone on 0800 538 466 Wait outside door #9 for collection

Flight Info & Departure Cards

Preparing for your flight is easy. We have a dedicated flight info television screen located in the hotel lobby which constantly displays flight arrival and departure information. This is a great way for you to double check your flight status thus ensuring that you are kept abreast of any changes that might occur. To further assist your travels, we also carry a stock of NZ immigration departure cards which you can complete before arriving at the airport giving you one less thing to worry about when checking-in for your international flight.